Everyone I emailed from Lisa's were all extremely kind and informative. Jerry gave me the best idea of what I may want to look for. They sent me three Buffet Festivals to try and I have found my new professional clarinet that will hopefully last me a long time! They were also extremely kind to my family as my family initially reached out in order to help me find somewhere to get a new instrument. Jerry, Michael, and Heather were in contact with me the entire time and made sure that the process was going well and made sure to listen to anything I had to say about any of the instruments.