I discovered Lisa's Clarinet Shop when purchasing a clarinet for my teenage son. We are located in North Carolina, far from Lisa's office in Chicago. Any initial hesitancy I had about purchasing an instrument from an out of state vendor disappeared after our first phone conversation. Lisa explains everything, conducting an instrument selection and purchase process that is stress free and just makes sense. My son is very happy with his clarinet, chosen from several that were recommended, and Lisa has remained responsive in helping us resolve any questions or issues that surfaced after the sale. It has been a fantastic experience! I can recommend Lisa's Clarinet Shop with no hesitation.