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A Friend For Life

Dear Clarinet Friend,

As the owner of Lisa’s Clarinet Shop, I (semi) jokingly tell my customers that the job you are paying us to do for you, is to help you find or refine your musical voice to sound and play your very best. Of course, what you will leave with is a mouthpiece, a barrel or a new clarinet in a case to accomplish that shared goal.

My point in telling you this, is that while we absolutely allow our  mouthpieces, barrels and instruments to go out on trial, you should be coming to use our service because no one will help you better, or work harder, to help you identify and find for you exactly what you need to sound and play your best. We are known for going the extra mile for our customers (to the best of our ability)- regardless of if that means flying to Buffet to meet the needs of one specific customer or doing special set up work to meet specific criteria you have and need done to reach a decision. I am told by others that there is no one out there as devoted to serving musicians as we are, and I have to say that I feel it’s true. If you become our customer, you will have a friend for life- someone devoted to helping you achieve your musical goals like no other.  And as a result of my work ethic, and level of commitment to my customers, we are picky about the loyalty our customers return.

In general, I think loyalty is important in professional relationship. Not just because you get the best out of someone (hopefully) for being loyal, but mostly because, over time, of the growth of the friendship and trust that loyalty brings.

So, if you are new to this idea, and would prefer to shop around and try products from a variety of shops, I wish you well on your journey. I simply ask that you do that before you come to mine. All I ask of new and returning customers is to be willing to be loyal to us until we prove we are unable to serve you. If you are willing to work with one of my ambassadors, together you will find exactly what feels right for you and makes you sound and play your absolute best. I am sure of it.

I am always here for you and feel free to call or text for help whenever you need me. 847.774.2938 or at the shop 773.756.2163 ext 700.

Your friend for life,

 

 

Our Instrument Trial Policy

We know how important it is to you to find the perfect instrument to meet your playing needs. If by chance you are not sure if you love what I have sent, we will be happy to look for more for you to try. All you need to do is ask.  And if you’re worried about the shipping, because we usually get it right on the first try, if you need to try more for some reason, the shipping to you will be on us.

We take a great amount of pride in our selection process and have done this for many fine players like yourself for over 40 years now. We trust you will be satisfied with our selection.

Starting Your Instrument Trial

We take a full deposit on the least expensive instrument for every 3 we send plus shipping.

Completing your purchase

REMEMBER: Don’t use the swabs in the cases! They cost $18.00 each to replace and we don’t want to have to bill you for those you return that are used.

If you purchase an instrument there is no trial fee. If you select a more expensive instrument then what you were originally charged for, the balance will be charged at the end.

Return Shipping

Note: you are responsible for shipping both ways. We offer return labels at our standard shipping rate, which most tell us is considerably less than what they have been quoted when they go to UPS or Fed Ex to return instrument. Feel free to email me and ask us for one and we can bill your account for it. All return labels are fully insured and sent through email and can be printed out.

Time line for Instrument Trials

Your approval is for 14 days from the date of your invoice.We ask that you only have the instrument(s) postmarked back to us within that time period. If you need an extension please call and ask for one.

You are responsible for the instruments while they are in your possession. When returning those you do not wish to keep on your own, be sure to insure them. We am flexible if you need a little more time but only if you call us prior to the end of your first 2 week trial. It is very difficult to maintain the quality level of instruments we have, while managing to send more instruments, than someone will be purchasing, out to try. We are always in a position where someone else has 2 or more of a specific type of instrument we need for someone else who is waiting to try. We very much appreciate your timely return and respect for how difficult it is to maintain inventory that is this expensive while meeting all of the very particular needs of the our customers we are here to serve.

 

Trial Fees You Will Incur If You Do Not Make a Purchase

If you do not purchase an instrument you will be charged a $10.00 trial fee per instrument plus the original shipping and insurance charges. You will also incur a 3% set up fee based on the price of 1 of every 2 instruments you try. So as an example if you try 2 R13 Bb for $4000 each, we will expect 3% of $4000 to be paid if you purchase nothing from us. If you also try 2 A’s at $5000 each you would incur $150.00 more. However, if you make a purchase no set up fee will be charged or $10.00 trial fees. The only thing you are responsible for is shipping both ways plus the cost of the instrument you are buying.

These fees do not anywhere reflect the amount we actually spend. We spend between $250-$300 per instrument (or $500-$600 to set up 2 clarinets) doing our basic set up work. So if you elect to not make a purchase, paying $120.00 towards our costs is more than reasonable.

So why do we spend this money in the first place?

We spend this money in order to make it easy for you to make a buying decision that would not be possible if we did not do this work. While no one likes paying fees, we make no exceptions in charging these fees whatsoever. The work we do is expensive and is risk to us to absorb these costs if for any reason you change your mind. Other dealers charge for set up work routinely, where we do not. As such, if you don’t make a purchase you will be paying for a portion of it as described above.

Instruments returned between 15 and 30 days will be charged a flat charge of a 20% restock fee. Instruments returned after the 30th day are not returnable whatsoever and will be returned to you with additional postage charged to you.

If you choose to not purchase an instrument from Lisa’s Clarinet shop, your money will be refunded (less the fees listed below, within 5 business days of the receipt of the instrument(s) return, either through electronic transfer back to your credit card or by check. Due to the slow delivery of US mail these days, if you paid in cash or by check, while the check will be mailed within 5 business days it is likely to not arrive for 10-12 business days.

If you select a more expensive instrument then what you were originally charged for, the balance will be charged at the end.

Our Mouthpiece Trial Policy

How many mouthpiece  can I try?

3-5 mouthpiece  can be chosen for trial at a time, depending on availability.

Starting Your Mouthpiece Trial

We take a full deposit on the least expensive mouthpiece  for every 3 we send plus shipping.

Return Shipping

You are responsible for shipping both ways. We offer return labels at our standard shipping rate of $15.00. Feel free to email and ask for one and we can bill your account for it. All return labels are fully insured and sent through email and can be printed out.

Time line for Mouthpiece Trials

Your approval is for 14 days from the date of your invoice. We ask that you only have the mouthpiece(s) postmarked back to us within that time period. If you need an extension please call and ask for one. You are responsible for the mouthpieces while they are in your possession. When returning those you do not wish to keep be sure to insure them. We are flexible if you need a little more time but only if you call prior to the end of your first 2 week trial. We very much appreciate your timely return.

Trial Fees You Will Incur If You Do Not Make a Purchase

If you do not purchase a mouthpiece you will be charged a $3.00 trial fee per mouthpiece plus the original shipping and insurance charges.  However, if you make a purchase no trial fees will be charged. The only thing you are responsible for is shipping both ways plus the cost of the mouthpiece you are buying.

Mouthpieces returned between 15 and 30 days will be charged a flat charge of a 20% restock fee. Mouthpieces returned after the 30th day are not returnable whatsoever and will be returned to you with additional postage charged to you.

If you choose to not purchase a mouthpiece from Lisa’s Clarinet shop, your money will be refunded (less the fees listed below, within 5 business days of the receipt of the instrument(s) return, either through electronic transfer back to your credit card or by check. Due to the slow delivery of US mail these days, if you paid in cash or by check, while the check will be mailed within 5 business days it is likely to not arrive for 10-12 business days.

 

Our Barrel/Neck Trial Policy

How many barrels/necks can I try?

3-5 barrels, 1-2 necks can be chosen for trial at a time, depending on availability.

 

Starting Your Barrel/Neck Trial

We take a full deposit on the least expensive barrel for every 6 we send plus shipping. We can send 1-2 bass clarinet necks and also will take a full deposit on the least expensive neck.

 

Return Shipping

You are responsible for shipping both ways. We offer return labels at our standard shipping rate of $15.00. Feel free to email and ask for one and we can bill your account for it. All return labels are fully insured and sent through email and can be printed out.

Time line for Barrel/Neck Trials

Your approval is for 14 days from the date of your invoice. We ask that you only have the barrel(s) postmarked back to us within that time period. If you need an extension please call and ask for one. You are responsible for the barrels while they are in your possession. When returning those you do not wish to keep be sure to insure them. We are flexible if you need a little more time but only if you call prior to the end of your first 2 week trial. We very much appreciate your timely return.

 

Trial Fees You Will Incur If You Do Not Make a Purchase

If you do not purchase a barrel/neck you will be charged a $3.00 trial fee per barrel/neck plus the original shipping and insurance charges.  However, if you make a purchase no trial fees will be charged. The only thing you are responsible for is shipping both ways plus the cost of the barrel you are buying.

Barrels/necks returned between 15 and 30 days will be charged a flat charge of a 20% restock fee. Barrels/necks returned after the 30th day are not returnable whatsoever and will be returned to you with additional postage charged to you.

If you choose to not purchase an barrel/neck from Lisa’s Clarinet shop, your money will be refunded (less the fees listed below, within 5 business days of the receipt of the instrument(s) return, either through electronic transfer back to your credit card or by check. Due to the slow delivery of US mail these days,  if you paid in cash or by check, while the check will be mailed within 5 business days it is likely to not arrive for 10-12 business days.

 

Returning Accessories

Accessories can be returned as long as they are in original package in original condition. Any item that shows wear will be considered sold. Anything that appears used will be considered sold. No item can be returned after 30 days whatsoever. Pick and Mix reeds are not returnable unless we made a mistake in sending you the wrong size that you can prove. Boxes of reeds that have a seal over them are returnable but if you break the seal they cannot be returned.

Any accessory item you wish to return is your responsibility to return at your expense to us. You do need to have a return authorization to do so. Please contact Cameron@lisasclarinetshop to process a return.